On registration, you will receive a Telephone number:

This number is used to forward calls to from your existing telephone number. If you do not have an existing number, you can use the one issued by Work With Me™ as your primary contact number. Alternatively we have Smart Access (0861) numbers available as well. Any calls made to these numbers, or any calls forwarded to these numbers will be answered by one of our agents at the Work With Me™ Contact centre, in your company name! You can forward several phones to our Contact centre. To check if you have ForwardCall activated on your phone, please call Telkom on 10219.

The telephone number allocated to you remains your exclusively for as long as you make use of our answering service. contracts run on a monthly basis, with a 30 day cancellation period.

If you have a Smart Access number (such as 080, 0860, 0861), this can be forwarded to our office as well.

E-mail address: (optional at no extra cost)

If required, we can give you an e-mail address as follows: yourname@workwithme.co.za 

This email address will only remain active during the contract period. Any emails sent to this address will be received by the Work With Me™ Contact centre.

Fax number: (optional at no extra cost)

If required, we can issue you with a fax to email fax number. These numbers start with the dialing code: 086 and will remain yours even after the contract has expired. Faxes sent to this number will be received by the Work With Me™ Contact centre. We can also direct them to your existing email.

Answering your phone:

Once your details have been activated in our system, our agents will answer all your calls from Monday to Friday, 8am to 5pm. Information can be relayed to you in the following ways:

• An SMS with callers details and short message is sent to your cell phone, or to any other person in your organisation.
• Similarly, an email can be sent to you, or to any other person in your organisation.
• An SMS as well as a copy of the SMS can be sent to your e-mail, or to any other person in your organisation.
• Calls can be transferred to yourself, or to any other person in your organisation.
• Our office hours are from Monday to Friday, 8am to 5pm. Any calls received after hours will be answered by an automated voice system, any messages left will be sent to you the next working day.

Reports:

A report is run at the end of each month and sent to you along with your invoice. This report will include number on incoming calls, number of outgoing sms's and faxes, and number of minutes used while calls are transferred to your phone. (this is when we answer and transfer a call to your mobile other line) The report also includes the list of sms's sent as well as the content of each sms.

Sending information on your behalf:

Should you have any information such as brochures, rate sheets, etc. which is generally sent to callers. We can load them onto our system and send them on your behalf. We can dispatch info to a caller immediately while they are on the phone via sms, email or fax.

Receiving Faxes & Emails:

Any information sent via your allocated fax number and email address will be received by the Contact centre and forwarded to you.