Answering Service

CALL HANDLING AND TELEPHONE ANSWERING SERVICE

Join now, we will handle all your calls during December period!

Telephone Answering Service:

 

1  Receive a dedicated telephone number to use as is, or forward incoming calls from your existing line.

 

2   Our agents answer in your company name.

 

3 Customised Call Handling - once answered, the call can be handled as follows:

 

  • Transfer the Call - to anyone or to any division in your organization, nationwide; to land lines or cell numbers.
  • Take a Message - our agent takes down the caller's contact details and message which is then sms'd or emailed to the required person in your organization.
  • Duplicate messaging - a message is sent to two people simultaneously, e.g. one sent to a sales representative and a duplicate message is sent to the sales manager for quality control.
  • Call Screening- important calls are transferred while messages are taken for others, e.g. tele-marketers.
  • Customised questions - we create a script based on the information you require from each caller. The script launches when you receive a call enabling our agents to record exactly the info you require, which is emailed to you after the call wraps up.

 

4   Brochure sent to caller: If required, our agents can email the caller your company brochure or any pdf document after the call wraps up. The caller can peruse this while waiting for the call back.

 

5   Cost effective packages to suit your budget and your work load. These packages are upgradeable as your number of incoming calls increases.

 

6   No contracts, we operate on a month-to-month basis.

 

7  Quick setup. On receipt of registration, we can start answering your calls within 2 hours.

 

8  No obligation FREE TRIAL. Register for a two week period to assess our answering service.



Work With Me™ is the perfect solution for businesses struggling to keep up with the volume of incoming phone calls. It is a telephone answering service that provides you with a fixed line number of your own and costs significantly less per month than hiring a full time switchboard operator.

 


Three challenges Work With Me™ can assist with:

 

1 - Inability to be everywhere all the time

You may not have the resources to man your telephone at all times. Often you’re on the road, providing a service to your clients. With us, your calls will always be answered ensuring you never miss that important call.

 

2 - Credibility

First impressions are vital, you do not want your calls to go unanswered or answered by a voice recording. When you use our answering service, callers will think they have just spoken to your PA.

 

3 - Staff Costs

No staff required - keep your overheads low. Our answering service rate is a fraction to that of a full time receptionist salary.

 

 


DON’T LEAVE YOUR CUSTOMERS HANGING ON THE TELEPHONE OR FRUSTRATED BY ENGAGED TONES WHEN THEY CALL.




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This is what some of our clients are saying...

Thanks for the quick response, and again compliments to all your staff members they are doing a great job. I am very much impressed with your services. - Thato Hlabiso

I have been using the Work With Me™ Contact centre for approximately six months. I have found the service invaluable and cost effective. In comparison to employing a full time telephonist the cost is minimal. I have had no complaints from clients who have left messages with the service, that their calls have gone unanswered. I would highly recommend the service for a company that is mobile or has a virtual office. -  Nigel Dewhurst, ParkPoint (PTY) Ltd.

We have been using Work With Me™ for more than 2 years and are really glad to have someone take care of our clients from 8 am to 5pm. It gives us the freedom to plan meetings, appointments and uninterrupted work periods without having to be on call all the time. Messages are routed through promptly via sms and email. Work With Me™ is also very responsive to changes – we can brief them when we are out on seminars, away on holiday or delegating messages to new people and they update the system accordingly. All in all, it takes a huge load off our shoulders!

I have been getting SUCH good feedback about your service, so thank you. - Veronique Palmer

Work With Me™ has allowed us to focus on core areas of our business, knowing that all calls will get answered promptly and professionally, every time - RYAN ZIEGLER

Read what others have said - CLICK HERE.

If you have anything to add, or would like to respond to a comment - CLICK HERE.


Editorial from Succeed Magazine

Outsourcing professionalised answering services

 

Entrepreneurs and business owners should be focused on expanding their companies and not worrying about whether or not their phones are being answered correctly.

 

Work With Me™ Contact Centre offers a telephone answering service at a fraction of the cost of hiring a full time telephone operator or receptionist. “You don’t need somebody work for you, just Work With Me™,” company CEO, David Welman says, to which he adds, “our call centre answers incoming calls on behalf of other companies. It lends professionalism and credibility to small businesses in particular. To have calls answered and messages taken efficiently, is like having your own receptionist”

Work With Me™ is capable of fielding multiple incoming calls simultaneously. Specialised software has been developed which automatically opens your company details when receiving a call, this enables the operator to answer the call in your company name. The call can then either be transferred or a message is taken and a notification is sent by sms or email. “We have hundreds of telephone numbers immediately available to clients. We have removed the need for business land lines, copper theft won’t affect you anymore, not even power outages as we have a huge battery backup system in place,” says Welman.

Welman explains that the business, initially aimed at small business, has expanded to include corporates as well. Bigger companies use Work With Me™ as a first line of service, allowing their internal staff to focus on handling queries and follow-up calls.

 

Work With Me™ offers an array of packages ranging between R550 and R2 805 a month, depending on number of incoming calls. Welman adds that custom packages can also be structured according to the telephonic needs of individual businesses.





 

 

sales@workwithme.co.za    Tel: 0861 talk to      ||        Tel: 0861 82 55 86 Int: +27 11 9668000